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Griffin Grays


Reasons to rent your home with Griffin

Why Choose Griffin?

In the current market climate, landlords can enjoy great returns from their rental investments / portfolios when appointing a knowledgeable letting agent who is sufficiently qualified to handle all matters on their behalf. Making the wrong choice on your chosen managing agent could prove to be an expensive mistake!

Griffin Residential Group have been operating in Thurrock since 2006 and have grown to be Thurrock's largest independent family run Estate and Property Management Company. Having completed takeovers of large high street names such as Copes, Adam Kennedy ( Ellis & Co) and The Lettings Office, we are now the largest provider of housing in the Borough outside of Thurrock Council.

Griffin are still a family owned team who always strive to offer a very personal service to every one of our clients. Our personnel retain a considerable amount of knowledge when it comes to local areas within which they operate, which is vital to any landlord looking to maximise their returns.

Griffin are ARLA PROPERTYMARK registered agents. Landlords should always look for the logo when appointing a managing agent.

Referencing & Rental Process

A landlord has to be sure that their letting agent is going to conduct correct checks on any tenant being considered to occupy their investment. Some agency referencing can vary considerably. Some will undertake basic checks to keep their costs to a minimum, but this is not in the best interest of their clients.

Griffin use a third party specialist (Homelet) who are able to retrieve detailed information on the applicants/s which help to build a picture and background before any tenancy is granted.

Our priority is to always ensure that those tenants being submitted for consideration have passed rigorous referencing and credit checks.

We have two dedicated staff members who independently review and gather this information for our landlords.

Deposits & Rent

Regulated agents such as Griffin Residential Group are members of an approved regulatory body such as ARLA (Association of Residential Letting Agents). This means we have to adhere to a strict code of professional conduct. Furthermore, if a regulated agent were to cease trading, any deposits and rent paid to them is automatically protected within a bonded scheme.

Tenants are always encouraged to check the status of their letting agent. If unregulated they will offer no such guarantees.

Griffin Residential Group will automatically, as part of a standard service across the various options available to landlords, register deposits on their behalf in a government approved scheme. Our nominated scheme provider is the Tenancy Dispute Service (TDS). This ensures the deposit is fully protected until the end of the tenancy.

Sometimes, things do go wrong during or at the end of the tenancy which means that some disputes occur.  Griffin will liaise with both landlord and tenant in an attempt to resolve the related issues. However should this prove unsuccessful the matter can be referred to independent adjudicators at the TDS who review each case on its own merits and make a decision accordingly.

Needless to say the better care a tenant takes of a property whilst in occupation, the more likely it is the deposit will be returned in full at the end of a tenancy.

When we act for a landlord on a managed basis we process all rent automatically via the BACS banking system.

Property Maintenance

Landlords and managing agents must accept that some form of maintenance issues will arise during any tenancy. This could be a minimal issue like a leaking tap right the way through to electrical faults and malfunctioning boilers! Landlords and tenants will want to have peace of mind that any issue reported by a tenant is dealt with in a correct and timely manner.

Griffin have a team of experienced Property Managers who are solely office based so they can respond rapidly to any issues reported. They will liaise with all parties involved, including approved contractors, with a view to securing a swift and satisfactory resolution.

Check ins – Outs & Inspections

Griffin have dedicated staff members who will not only provide a detailed check in inventory report with date and time stamped photographs, but will also visit our managed portfolio on a quarterly basis. All our managed landlords will receive a report commenting on condition, maintenance issues, colour pictures and other important information once the inspection has been carried out. We want to make sure our clients have peace of mind that their investment is being cared for!


"I've dealt with various members of the Griffin team in Grays and found each and every one of them helpful, knowledgable and friendly in their approach to the sale of houses. They know their market inside out and have always trusted their advice so would highly recommend the team to anyone looking for an agent in the South Essex area."

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